|Conflict Management Coaching is provided by a trained coach to managers in a private, confidential, one-on-one session. It is designed to provide the manager with an opportunity to discuss the conflict in which they find themselves, to look at it afresh and in a way that helps them to understand in||greater depth the dynamics of what is going on for them and the person(s) with whom they are in conflict. With this new understanding, managers are also assisted by the coach to develop new options and solutions for dealing with this situation and to do so with greater confidence and optimism.|
The coach will use the Conflict Dynamics Profile (CDP) assessment tools developed by the Centre for Conflict Dynamics in Eckerd College, Florida, to assess manager’s conflict behaviours and triggers. CDP provides managers with a powerful way to improve their self-awareness of what triggers them into conflict in the workplace and once triggered, how they respond, both constructively and destructively.
The ultimate aim of this process is to enable managers to develop skills which enable them to resolve and manage conflict with greater efficiency and to become conflict competent.